Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Auvora website at auvora.co.in, the Auvora Vendor Management System application, and related services (collectively, the "Services") provided by Auvora ("we", "us", or "our").

By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Services. Paid use of Auvora is also governed by a separate order and subscription agreement.

2. Description of Services

Auvora provides a cloud-based Vendor Management System (VMS) and procurement platform that may include, depending on your subscription:

• Requisition and RFx (Request for Quotation/Proposal) management
• Supplier onboarding, compliance, and performance tracking
• Work orders and Statement of Work (SOW) management
• Timesheet and expense submission and approval
• Invoice processing, matching, and settlement workflows
• Analytics, reporting, and audit trails
• Supplier self-service via secure links and ERP integrations

We may modify, suspend, or discontinue features with reasonable notice where practicable.

3. Account Registration & Security

• You must provide accurate and complete registration information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately of any unauthorised access to your account.
• You are responsible for all activity that occurs under your account.
• We may suspend or terminate accounts that violate these Terms or pose a security risk.

4. Demos, Trials & Payment

4.1 Demo

A demo is a 30-minute working session on your workflow. You book it on this website. Commercial terms - including fees, term, and support - are agreed after scoping. Nothing on this site is a public rate card or a binding quote.

4.2 Free trial

We may offer a 14-day trial with full modules and no credit card, at our discretion. Trial data may be wiped after the period unless we agree otherwise in writing.

4.3 Paid subscriptions

Commercial terms - including pricing, user limits, modules, and billing frequency - are agreed individually after a demo and scoping conversation. Invoices are due as specified in your order form or agreement.

4.4 Non-payment

We may suspend access to the Services if payment is overdue by more than 15 days after written notice.

4.5 Taxes

Fees are exclusive of applicable taxes (including GST). You are responsible for all taxes associated with your subscription except taxes based on our net income.

5. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of applicable regulations.
• Attempt to gain unauthorised access to the platform, other accounts, or our infrastructure.
• Reverse engineer, decompile, or disassemble the Services except as permitted by law.
• Upload malware, spam, or content that infringes third-party intellectual property rights.
• Resell, sublicense, or provide the Services to third parties without our written consent.
• Interfere with or disrupt the integrity or performance of the Services.
• Use automated means to scrape or extract data beyond permitted API usage, or present our copy and product mock as your own product.

6. Your Data & Content

6.1 Ownership

You retain all rights to procurement data, supplier records, documents, and other content you upload to the Services ("Customer Data"). You grant us a limited licence to host, process, and display Customer Data solely to provide and improve the Services.

6.2 Responsibility

You are responsible for the accuracy, legality, and appropriateness of Customer Data and for obtaining necessary consents from suppliers, employees, and other data subjects.

6.3 Preview environments

Links labelled Sign in may point at a preview environment. Preview data is not production. Do not put real personal data of workers or suppliers into a preview tenant unless we have confirmed the environment and HTTPS endpoint in writing.

6.4 Backups & export

We perform regular backups but recommend you maintain independent copies of critical data. Upon request during an active subscription, we will provide reasonable assistance to export your data in a standard format.

7. Intellectual Property

The Services, including software, design, documentation, trademarks, and logos, are owned by Auvora or its licensors and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Services as described herein.

8. Confidentiality

Each party agrees to protect the other's confidential information with at least the same degree of care it uses for its own confidential information. Confidential information includes non-public business, technical, and pricing information disclosed in connection with the Services.

9. Service Availability & Support

We aim to maintain high availability of the Services but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. Support levels and response times depend on your subscription as defined in your agreement. Features, go-live time, and integrations depend on your ERP, approval model, and data quality. The demo is where we confirm fit.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUVORA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO AUVORA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. This website is provided as information. Product liability is defined in the customer agreement.

12. Indemnification

You agree to indemnify and hold harmless Auvora from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services, your Customer Data, or your violation of these Terms or applicable law.

13. Termination

Either party may terminate a subscription according to the terms of the applicable agreement. We may suspend or terminate access immediately for material breach of these Terms. Upon termination, your right to use the Services ceases. Provisions that by their nature should survive (including confidentiality, liability limits, and indemnification) will survive termination.

14. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India, unless otherwise agreed in a signed enterprise agreement.

15. Changes to Terms

We may update these Terms from time to time. We will post the revised Terms on this page with an updated date. Continued use of the Services after changes constitutes acceptance of the revised Terms. Material changes to enterprise customers will be communicated directly.

16. Contact

For questions about these Terms:

• Email: contact@aarohii.com
• Phone: +91 91150 77333
• Website: https://auvora.co.in

See also our Privacy Policy for information about how we handle personal data.